1/14/2024 0 Comments Examples of negative moodsManaging emotional cues and information.Self-awareness – being aware of what you are feeling.People who know their own emotions and are good at reading others’ emotions may be more effective in their jobs. Emotional intelligence is one’s ability to detect and manage emotional cues and information. The concept of multiple intelligences includes an understanding of emotional intelligence. The personality and mood predisposes individuals to respond with greater or lesser intensity to the event and will affect a number of performance and satisfaction variables. These work events trigger positive or negative emotional reactions. The theory begins by recognizing that emotions are a response to an event in the work environment. However, for jobs that are cognitively demanding, research shows that emotional demands actually are associated with worse pay.Īffective events theory attempts to explain the relationship between emotions and moods and job performance and satisfaction. In jobs that are cognitively demanding, emotional demands tend to lead to better pay. When examining the relationship between the emotional demands of a job a pay, there is not a direct positive link. In contrast, deep acting involves actually modifying inner feelings through a conscious and deliberate effort. Through surface acting, an individual hides inner feelings by modifying facial expressions. Individuals may modify their expressed emotions through surface or deep acting. While felt emotions are an individual’s action emotions, displayed emotions are those that the organization requires workers to show and considers appropriate in a given job. At the heart of emotional labour is the distinction between felt emotions and expressed emotions. Left unresolved, emotional dissonance can result in emotional exhaustion and burnout. When an employee is asked to express one set of feelings, for example, friendliness and courtesy, while experiencing other feelings, such as anger, emotional dissonance results. While the study of emotional labour was initially associated with service jobs, it is relevant to all types of work settings. Moods and emotions may emanate from personality, from contextual factors such as the day of the week, time of the day, or weather, from stress, from social activities, from sleep, from exercise, from age, and from gender.Įmotional labour refers to an employee’s expression of organizationally desired emotions during interpersonal transactions at work. Negative affect is a mood dimension consisting of nervousness, stress, and anxiety at the high end, and relaxation, tranquility, and poise at the low end. Positive affect is a mood dimension consisting of positive emotions such as excitement, self-assurance, and cheerfulness at the high end, and boredom, sluggishness, and tiredness at the low end. One way to classify emotions is by whether they are positive or negative. For example, researchers have attempted to demonstrate that jealousy is a positive emotion, increasing the chances that ones’ genes will be passed onto a successive generation. The field of evolutionary psychology hypothesizes that emotions are useful. Finally, there is disagreement about the extent to which emotions serve a function or purpose. While many consider emotions to be a limit on rationality, other studies show that emotions are critical to rational thinking. Emotions may also be understood in terms of their biology, intensity, frequency and duration, irrationality, and functions. Researchers have agreed on six essentially universal emotions: anger, fear, sadness, happiness, disgust, and surprise. There have been many attempts to classify or categorize emotions. In addition, emotions and moods mutually influence each other. Emotions are more likely to be caused while a specific event, while moods may be more cognitive, causing individuals to think or brood for longer periods of time. While emotions can be defined as intense feelings that are directed at someone or something, moods are less intense and often lack a contextual stimulus. In addition, there was a belief that emotions had only negative impacts on performance.Īffect is a general term that includes both moods and emotions. The scientific management movement focused on the rational workplace, believing that rationality and emotion were mutually exclusive. The study of emotions has been a relatively small part of the field of organizational behaviour.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |